Qualfon Brings 700+ Jobs to Irving, Commits to Free College Education for Site Employees

EmitenTrust.com IRVING, Texas, Sept. 23, 2026 /PRNewswire/ -- Qualfon, a global provider of omnichannel customer experience and business support solutions, today announced the opening of a new customer experience center in Irving, Texas. The facility will support a leading financial services company and will employ more than 700 people.

The new center will support customers through voice and digital channels. These jobs are for people who want to bring a sense of service and empathy to the needs of customers. The Irving operation expands Qualfon's growing presence in the North Texas market and strengthens the company's ability to deliver specialized support for financial services clients, building on more than 30 years operating in the state of Texas.

"Opening this new center in Irving is an important milestone for Qualfon and for the North Texas community. This investment creates hundreds of new career opportunities while helping our financial services client deliver a stronger experience for its customers."

-Alfonso J. Gonzalez, Chief Executive Officer of Qualfon.

For Qualfon, every new job is a reason to celebrate. Creating an ever-growing number of job opportunities is central to the company's mission, because it enables more people to develop their talents, pursue their aspirations, and achieve their total vocation. "We are proud to expand our U.S. operations and to continue living our mission to be the best and make each person's life better," Gonzalez added.

As part of its commitment to helping employees pursue their full vocation, Qualfon is extending its Rochat University education benefit to the Irving center. Through Rochat University, employees have the opportunity to pursue university undergraduate or graduate degrees, tuition-free. Uniquely, Qualfon extends this same opportunity to eligible family members as well, a benefit few companies in the industry offer.

New employees will receive comprehensive training and ongoing development to prepare them to support customers in a highly regulated financial services environment. Qualfon offers a comprehensive, competitive benefits package to support its employees.

Recruitment is currently focused on customer care representatives supporting customers through phone and live chat channels. As the center grows, Qualfon expects to add supervisors, human resources professionals, information technology support, and other operational roles to meet increasing demand. The positions will be based onsite at Qualfon's Irving facility.

"Qualfon is committed to creating meaningful career opportunities and developing people at every stage of their journey," said Mike Jossi, Chief Person and Administrative Officer at Qualfon. "The Irving center will bring together a strong team focused on customer service, continuous improvement, and helping one another succeed."

Qualfon's expansion reflects continued demand for high-quality customer experience services in financial services and other regulated industries. The company currently provides call center support, revenue growth, customer intelligence, marketing services, and business support solutions to clients across multiple industries and geographies.

Individuals interested in career opportunities at the new Irving center can learn more and apply at jobs.qualfon.com.

About Qualfon

Qualfon is a global BPO provider of omnichannel customer experience and business support solutions with locations on several continents. We are an agile partner specializing in call center support, revenue growth, and marketing services, committed to serving our clients and their customers throughout the customer journey. For more information, visit www.qualfon.com.

Qualfon's Mission

Qualfon's mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Simply put: be the best and make each person's life better.

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SOURCE Qualfon Data Services Group, LLC