Shearwater Health Names Steve Heintz Chief Operating Officer, Strengthens Global Leadership Team

EmitenTrust.com Former Conduent and Accenture executive brings more than 25 years of operations and transformation experience as Shearwater Health enters its next phase of growth.

NASHVILLE, Tenn., Sept. 29, 2026 /PRNewswire/ -- Shearwater Health, the founder of Clinical Process Outsourcing (CPO®) and a global leader in clinician-led healthcare operations, today announced the appointment of Steve Heintz as chief operating officer, effective immediately. Heintz will lead the company's global operations as Shearwater continues to scale its clinician-led delivery model and expand the clinical capacity it provides to healthcare organizations worldwide.

"We are honored to welcome Steve to Shearwater at an important moment for our company," said Tom Kendrot, CEO of Shearwater Health. "Steve understands what it takes to lead complex healthcare operations at scale, and he brings a rare combination of clinical BPO experience, operational discipline, and a growth mindset. Just as importantly, he shares our belief that technology is most powerful when it strengthens the expertise and impact of our people. His leadership will be instrumental as we continue to scale our global operations, deepen our client partnerships, and define what the next generation of Clinical Process Outsourcing looks like."

As chief operating officer, Heintz will lead Shearwater's global operations as the company continues to scale its clinician-led services and expand the role of technology across the organization. He brings more than 25 years of experience leading global healthcare operations, with expertise spanning operational excellence, P&L management, strategic growth, and market expansion. His healthcare leadership experience includes his tenure at Accenture, where Heintz led global health operations, including its full portfolio of clinical BPO capabilities, with responsibility for operations, growth strategy, go-to-market execution, and strategic partnerships. Most recently, he served as COO of commercial operations at Conduent, where he led client service delivery and strategy across a global organization of more than 37,000 employees and managed a billion-dollar budget as the company expanded its technology-enabled offerings.

"Healthcare organizations are carrying more than they can handle alone, so they are asking more of the partners they bring in to help," said Steve Heintz. "They want teams that are embedded in their systems, understand their long-term goals, and will sit down and work through a problem together when the answer isn't obvious. Building those relationships has always been the focus of my career, and it is why I'm excited to join Shearwater. As the industry calls for more strategic partners, I believe this team is in a position to help those organizations grow and scale."

Heintz succeeds Todd Silmon, who served for more than five years at Shearwater Health and supported the company's international growth, including expanding its geographic footprint in the Philippines and, most recently, opening its first office in India. Silmon will remain with the company through the transition, working closely with Heintz to ensure continuity for Shearwater's teams and clients.

For more information, visit www.shearwaterhealth.com.

About Shearwater Health
Shearwater Health, founder of the nation's first Clinical Process Outsourcing (CPO®) model, offers tailored and scalable clinical decision support solutions for healthcare organizations, including payers, providers, and workers' compensation and disability clients. Dedicated to enhancing healthcare through clinician-driven processes, Shearwater's global team of nearly 6,500 highly skilled internationally educated clinicians expertly handle both administrative and complex clinical tasks. This allows their clients to concentrate on their core mission: providing exceptional patient care and outcomes. For more information, visit www.shearwaterhealth.com.

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SOURCE Shearwater Health